In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. We do not anticipate any service disruption to our customers at this time. Read More  Hide

Smell Gas? (215) 235-1212

Press Release


PGW’s Customer Responsibility Program lowers customers’ bills and economic relief


PHILADELPHIA (Sept. 29, 2020) – Philadelphia Gas Works (PGW) has reduced the monthly bill amounts for low-income customers enrolled in PGW’s Customer Responsibility Program (CRP) further decreasing their energy burden. CRP helps low-income households better afford their bills and receive forgiveness of past debt. Now, based on household income, customers enrolled in CRP may pay as low as 4 percent of their monthly income on their PGW bill.


PGW customers who are newly unemployed, and those who have become low income as a result of COVID-19, or otherwise, are encouraged to apply for CRP now for a lower monthly bill.


Along with lessening the energy burden low-income PGW customers pay, CRP also offers protections such as waiver of late fees. Customers can enroll in CRP online by visiting or can request an application via mail by calling 215-235-1000.


“PGW recognizes that these are very difficult times economically for many of PGW’s low income customers. PGW’s modified CRP program will provide low-income customers with affordable monthly bills for their heating this winter and we hope that will provide them with some financial relief,” said Craig White, President & CEO of PGW. “We encourage eligible low-income customers to apply for CRP now in order to benefit from the same protections all winter long.”


PGW’s robust CRP awareness and outreach campaign informs customers to not wait and apply now to take advantage of the following benefits:

  • Immediate, discounted billing.
  • Fixed, affordable payment amounts based on gross household income.
  • The opportunity to eliminate PGW past-due balances over time. 


To be eligible for CRP, customers must have a gross household income at or below 150 percent of the Federal Poverty Level. CRP monthly bill amounts are based on the size of the customer’s household income. The minimum CRP charge is $25 per month.


In addition to CRP, PGW is reminding customers to apply for LIHEAP (Low Income Home Energy Assistance Program) on Monday, Nov. 2, 2020. LIHEAP provides federal grants up to $1,000 to help eligible low-income families pay their heating bills and restore gas service. LIHEAP grants are based on household size and income, are available to both renters and homeowners, and do not have to be repaid. In October, the Commonwealth of Pennsylvania will begin delivering applications to customers that have applied the last two years.


PGW also offers several other payment assistance programs:

  • Payment Arrangements: For PGW customers who fall behind.
  • Budget Billing: Sets up a consistent pay amount each month of the year.
  • UESF (Utility Emergency Services Fund): A grant designed to pay off the balance of a customer’s unpaid utility bill and bring it to $0.
  • Customer Assistance Referral Evaluation Program (CARES): Provides referral assistance to residential customers with special circumstances. These might include medical emergencies, unemployment or other temporary hardships.


For more information on all of PGW’s payment assistance programs visit

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Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.