In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. Read More.  Hide


PGW has introduced a new and improved PGW My Account customer portal. You must re-register your PGW My Account and create a new username and password to view your bill. Re-register here.  Hide

Smell Gas? (215) 235-1212



PHILADELPHIA (June 17, 2021) – Philadelphia Gas Works’ (PGW) offices and Customer Care Center will be closed on Friday, June 18, 2021 in observance of Juneteenth. All gas odors or any gas-related emergency should be immediately reported to PGW’s 24-hour Emergency Hotline at 215-235-1212.


Customers who need to access account information can log into their PGW My Account, and may make cash payments at hundreds of local retailers including CVS, Dollar General, Family Dollar, and 7-Eleven. For information, visit


All PGW offices will resume normal business hours on Monday, June 21, 2021.


Juneteenth commemorates June 19, 1865, when Union troops arrived in Galveston Bay, Texas to free the last enslaved people at the end of the Civil War – more than two years after President Lincoln signed the Emancipation Proclamation. The holiday is marked with joyful community gatherings and is currently recognized as a state holiday or day of observance in 47 states and the District of Columbia.


PGW is proud to honor Juneteenth and recognize the freedom and equality that all citizens deserve.

For Media help call our media hotline - Phone: (267) 249-7542

Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.