In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. We do not anticipate any service disruption to our customers at this time. Read More  Hide

Smell Gas? (215) 235-1212


PGW extends wishes for a safe and healthy 2021

PHILADELPHIA (December 31, 2020) – Philadelphia Gas Works (PGW) will be closed in observance of New Year’s Day on Friday, January 1, 2021. All gas odors or any gas-related emergency should be immediately reported to PGW’s 24-hour Emergency Hotline at 215-235-1212. PGW offices will resume normal business hours on Monday, January 4, 2021.


As the COVID-19 pandemic continues to impact the city, PGW encourages customers to ring in 2021 safely by following local health guidelines which include limiting gatherings, practicing good hygiene, wearing a mask, and physical distancing.


Also, keep these health and safety tips in mind when celebrating on New Year’s Eve:

  • Follow the Centers for Disease Control (CDC) COVID-19 prevention guidelines.
  • Never drive under the influence of alcohol.
  • Do not use fireworks.
  • Keep alcohol away from children and pets.

PGW wishes all customers a safe, healthy, and Happy New Year!

For Media help call our media hotline - Phone: (267) 249-7542

Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.