In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. We do not anticipate any service disruption to our customers at this time. Read More  Hide

Smell Gas? (215) 235-1212


PGW extends appreciation to essential workers and recommends health and kitchen safety tips


PHILADELPHIA (Nov. 25, 2020) – Philadelphia Gas Works (PGW) will be closed in observance of Thanksgiving on Thursday, November 26, 2020. All gas odors or any gas-related emergency should be immediately reported to PGW’s 24-hour Emergency Hotline at 215-235-1212. PGW offices will resume normal business hours on Friday, November 27, 2020.

This Thanksgiving, PGW offers its gratitude and appreciation for our local first responders, health care personnel, essential workers, and all those committed to providing safety, health services and vital information during the COVID-19 pandemic.


Entering a holiday season that will look and feel different this year, PGW encourages customers, employees, and communities to put safety first by following the guidelines of local, state and national health officials to help mitigate the spread of COVID-19. These guidelines include limiting indoor gatherings to immediate family members, social distancing, wearing masks, and practicing proper hygiene.


We know all chefs prefer to cook with natural gas, so PGW also recommends these kitchen safety tips while preparing a Thanksgiving meal:


  • Never leave the kitchen while cooking. Unattended cooking is the leading cause of kitchen fires, according to the U.S. Fire Administration.
  • Before cooking, remove any food or grease from the oven, burners, and stovetop. Leftover food and/or grease can easily catch fire from the smallest spark.
  • Remove flammables such as towels, oven mitts and food packaging away from the stove top.
  • Prevent burns by using oven mitts or potholders to handle pots and pans.
  • Use the stove’s back burners to keep grease splashes and boiling liquids away from your body.
  • Keep children at least three feet away from the stove.
  • Clear the kitchen floor to eliminate any tripping hazards while carrying a hot pot or dish.
  • Clean any areas, dishes, or utensils that contacted raw meat and wash your hands with antibacterial soap.
  • Make sure smoke alarms are working by pushing the test button.


PGW wishes our customers and employees a very safe, healthy, and happy Thanksgiving. And to support Philadelphia families in need this year, visit the United Way of Greater Philadelphia and Southern New Jersey

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Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.