PGW Residential Customers Receive Bill Credits Totaling $11.2 Million and Rising
Posted on: Feb 11, 2026For the second consecutive year, Philadelphia natural gas customers receive Weather Normalization Adjustment (WNA) bill credits
PHILADELPHIA (February 11, 2026) – Energy affordability is a critical, growing concern in the U.S., with the average retail price of electricity rising faster than inflation since 2021. Although the low cost of American natural gas has saved residential customers approximately $125 billion in home energy costs in the last decade; all utility customers are experiencing higher costs to deliver utility service due to economic pressures like inflation.
One proactive measure put in place by Philadelphia Gas Works (PGW) just two decades ago to tackle high energy costs in cold periods is the Weather Normalization Adjustment (WNA). The WNA is a component of rates that makes customer heating bills more predictable and stable year over year. Thanks to Mother Nature’s frigid forecast this winter, PGW customers have seen credits on their PGW bills - some as early as December depending on their billing cycle - because of the WNA.
“Our sole focus is to provide safe, reliable, and affordable natural gas to Philadelphia,” said Seth Shapiro, President & CEO of PGW. “As a municipally owned gas company, PGW does not have shareholders and doesn’t operate for profit, so our goal is to charge our customers exactly what it takes to meet their energy needs – no more and no less.”
The WNA reduces volatility in billing as temperatures can vary during the home heating season year to year. While abnormally warm weather creates a WNA charge, abnormally cold weather provides credit.
“Year after year, natural gas remains the most affordable way to heat a home compared to other fuel sources like electricity, propane, or heating oil. Our commitment to continuing to prioritize affordability helps Philadelphia families manage energy costs as they heat their homes and cook meals,” Shapiro added.
The WNA provides customers relief during extremely cold winter weather and provides revenue stability to help with planning and scheduling system maintenance which contributes to operational quality and pipeline safety. The WNA allows PGW to cover the costs of maintaining systems even when gas use is lower than expected due to weather and helps delay base rate increases. To learn more about the WNA, visit https://www.pgworks.com/faq
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