In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. We do not anticipate any service disruption to our customers at this time. Read More  Hide

Smell Gas? (215) 235-1212

PGW Pipeline Improvement Notice

Project 4X-5111: Notice of Work

Update as of March 19, 2020

  • 1400 S 8 ST
  • 1400 S 9 ST
  • 800 WILDER

VIEW MAP 4X-5111

  • PGW crews are continuing to work Monday - Friday from 7 AM to 3:30 PM.  We appreciate your patience and please be sure to continue to adhere to all NO Parking signage. 
  • PGW has completed all main installation work on 1400 S. 8th Street, 1400 S. 9th Street and 800 Wilder Street. 
  • All service reconnections to accessible homes and businesses have been completed on 1400 S. 8th Street; this week our crews are completing service reconnections on 1400 S. 9th Street and 800 Wilder Street. All reconnection work should be completed by the end of the week. 
  • The service work on S. 9th street will again require PGW crews to reroute traffic through Dickinson, blocking off 9th.  
  • Once all service work is complete, our crews will safeguard the area conduct temporary paving work. Permanent paving will be scheduled once PGW’s moratorium on construction work ends.
  • PGW is on track to complete paving by early April and fully transition this project over to the Philadelphia Water Department.

PGW greatly appreciates your patience. Thank you!


PGW crews will next move to Phase 2 of our planned natural gas infrastructure once PGW’s moratorium on construction work ends. PGW has ended all replacement work until further notice in response to the COVID-19 pandemic:

Phase 2: VIEW MAP HERE 4X-5129.

  • 700 TASKER ST
  • 800 CROSS ST
  • 1500 S 8 ST
  • 1500 S BEULAH ST
  • 1500 S FRANKLIN ST

If anyone believes they smell a gas odor – leave the area and immediately call PGW at 215-235-1212. Do not report gas odor on social media channels – they are not monitored around the clock. All utilities including PGW add a rotten egg smell to natural gas. If you smell a rotten egg-like smell please call 215-235-1212. This line is available 24 hours a day, 7 days a week.

Anyone that may have a claim with PGW can contact PGW Risk Management at 215-684-6535.

Have Questions? In advance of our work or at any time during PGW’s work please contact the Public Affairs office -- or 215-684-6880 or you can feel free to speak to any PGW Supervisor on the worksite. Infrastructure replacement projects can bring a lot of questions and we are committed to responding to each and every one of them.

Frequently Asked Questions

1400 S. 8th Street, 1400 S. 9th Street and 800 Wilder Street. Work will begin on 1400 S. 8th Street first. Work is conducted one block at a time.

The replacement of the pipeline is scheduled to take about two months from its start date, weather permitting.

The project will begin on Monday, February 17, 2020. Work at the site is expected to continue Mondays through Fridays, 7:00 AM to 3:30 PM. 

The project involves upgrading the current pipeline so PGW can continue to provide service to residents and businesses in the area.

The main elements of this work include:

  • Replacing main gas pipeline(s) running beneath the street.
  • Reconnecting pipes that join the main pipeline from adjacent side streets to resume the normal distribution of natural gas.
  • Renewing services.

The work will take approximately two months to complete. To complete the process as efficiently as possible, PGW personnel is:

  • Managing the entire project to ensure neighborhood accessibility, as best as possible.
  • Working within the City’s posted hours of operations (7:00 AM to 3:30 PM)
  • Instituting appropriate noise and erosion controls.
  • Placing project signage along each block before work begins there.
  • Distributing information, including this letter, to residents and businesses.
  • Ensuring the prompt completion of the project.

Parking: No Parking Signage will be placed on each block 2-3 business days before PGW work will begin. Work is conducted one block at a time. Crews work from 7 AM to 3:30 PM, Monday through Friday. Cars can park overnight.

Since Dececember 19, PGW has been conducting proactive leak surveys on the 700-800 blocks of Dickinson, 800 block of Wilder, and the 1300, 1400 & 1500 blocks S. 8th Street. Those leak surveys will continue until PGW has completed our work to replace our delivery system in the area. PGW also visits the location daily to monitor any work being conducted in the area by PGW, other agencies and private contractors. 


As PGW crews replace pipe in your neighborhood it will inevitably impact some normal day-to-day activities while work is being conducted.

Impacts include disruptions to traffic however we are not planning any permanent road closures during the project. In addition, trash pick-up and all necessary deliveries will continue.

However, we may need to barricade some areas to complete the project and parking will be prohibited on the side of the street where work is taking place during the day.

No, this project will be part of PGW system maintenance work. 

Yes. All natural gas pipelines are buried, so digging is necessary. For that reason PGW is committed to restoring roads and sidewalks that are impacted as a result of our work. Philadelphia Water Department (PWD) and the Streets Department will conduct infrastructure work after PGW completes our installation and replacement; PGW will not pave areas that will need to be accessed by PWD and Streets. 

You can call PGW Public Affairs at 215-684-6880 or email at or you can feel free to speak to any PGW Supervisor on the worksite.

Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.