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In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. We do not anticipate any service disruption to our customers at this time. Read More  Hide

Smell Gas? (215) 235-1212

PGW Base Rate Request

Latest News: Base Rate Filing Request

  • Feb. 28, 2020 PGW files a base rate case with the Pennsylvania Public Utility Commission (PUC). Read Release.
  • April 16, 2020 the Pennsylvania Public Utility Commission (PUC) voted to investigate PGW’s proposed rate increase.The Commission voted 5-0 to suspend the proposed rate increase request for up to seven months.

Telephonic public input hearings for PGW’s request are scheduled for:

  • Tuesday, June 2, 2020 – Hearings will begin at 1 p.m. and 6 p.m.
  • Wednesday, June 3, 2020 – Hearings will begin at 1 p.m. and 6 p.m.

To testify at a telephonic public input hearing, you must contact the Pennsylvania Office of Consumer Advocate (OCA) before 3:30 p.m. on Friday, May 29, 2020, and provide your name, telephone number and testimony topic. OCA can be reached at 1-800-684-6560. 

If you wish to listen to the public input hearing, but not offer any testimony, you must also contact the OCA.

PGW has asked to raise rates for its customers, is that true?

Yes. On February 28, 2020, PGW has asked for permission from our regulators to increase rates for natural gas service. PGW has requested an overall rate increase of $70 million per year. In November of 2017 The Pennsylvania Public Utility Commission (PUC) approved a $42 million PGW rate increase or 6.8%. 

How much will my PGW bill go up?

The PUC will decide how much PGW is able to raise its base rates.

If the PUC decides to allow PGW to increase rates by the amount we have asked for, then the average residential customer using 75 thousand cubic feet (Mcf) per year will see their bill increase from $99.52 per month to $110.68 per month or by 11.2%.

CRP customers will not be affected.

Why is PGW requesting an increase?

Despite saving millions, and cutting our spending and adding millions in new revenue, the basic costs of doing business continue to rise.

Utilities, like PGW, have three ways to keep the system safe, reliable and efficient:

  • Uncover new sources of revenue;
  • Cut costs and increase efficiencies; and
  • Raise rates.

Most of PGW’s residential revenue comes from home heating. Improved building and weatherization techniques, more efficient appliances and warmer weather patterns mean less revenue. This rate request will improve PGW’s ability to sustain the company’s financial well-being, continue to enhance customer service and meet the energy demands of customers while maintaining a safe, reliable natural gas delivery system.

What is PGW going to do with the increased rates?

PGW is owned by the City, it does not make a profit.

 The requested cost will help support PGW’s ongoing infrastructure improvement plan essential to maintaining a safe, reliable and environmentally responsible natural gas system. PGW has continued to make tremendous strides in reducing the amount of cast iron main in its system and replacing it with modern materials such as protected, coated steel and plastic. In the past seven (7) fiscal years, PGW has successfully removed 210.41 miles from its inventory. Each new, zero-emissions mile installed significantly improves the City’s overall carbon footprint and the safety of the entire delivery system.

PGW is also planning to expand access to assistance programs to more customers and offer even more flexibility, as well as the insights customer’s need to monitor their own consumption. This approach helps keep natural gas affordable for all.

When will the PUC make its decision about approval?

The PUC is expected to decide whether to approve the request within 9 months from the February 28, 2020 filing date.  By operation of law, PGW provided a notice that the increase would be effective on April 28, 2020 but the PUC suspended the effective date for up to an additional seven months. The PUC will use that seven months to investigate and determine what if any of the requested increase is justified.

During the investigation, hearings are held before an Administrative Law Judge (ALJ) at which the evidence in support of the rate increase is examined and expert witnesses testify. In addition, consumers are offered an opportunity to voice their opinions and give testimony. Briefs may be submitted by the formal parties. A recommendation to the PUC is made by the ALJ. Finally, the matter is brought before the PUC Commissioners for a vote and final decision. Together with the initial 60-day notice period, the rate increase process takes about nine months.

PGW fully supports and adheres to every aspect of the process. For more information, on PGW’s base rate filing, please visit www.puc.state.pa.us

Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.