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Smell Gas? (215) 235-1212

Press Release


PGW customers may be eligible for up to $1,000 in free money for their natural gas bills


PHILADELPHIA (Nov. 2, 2020) – Low-income Philadelphia Gas Works (PGW) customers facing financial difficulties can apply for a free LIHEAP (Low Income Home Energy Assistance Program) grant of between $200 and $1,000 beginning Monday, Nov. 2. LIHEAP is a federal grant that helps income-eligible families afford their natural gas bills and maintain heating for their homes as cold weather approaches.

Customers can print a LIHEAP application at, or call PGW’s Customer Care Team at 215-235-1000, Mon. - Fri., 8 a.m. - 6 p.m., to receive an application by mail. The LIHEAP application period ends on April 9, 2021 or as long as funds remain available.

The grants are based on household size and income, available to both renters and homeowners, and do not have to be repaid. Approximately 135,000 PGW customers are eligible for LIHEAP. Last winter (2019-2020), approximately 58,000 PGW customers received more than $24 million in assistance. 

“Philadelphia was among the poorest cities in America even before the COVID-19 pandemic. Now, with even more families in the City struggling financially, PGW urges all eligible customers to take advantage of these free grants,” said Denise Adamucci, vice president of regulatory compliance and customer programs at PGW. “PGW understands that these are difficult times and strongly encourages customers to apply for a LIHEAP grant.  Every year, a significant number of eligible households do not apply for LIHEAP. These households miss this opportunity to receive significant financial assistance with their winter bills. PGW wants every low-income household to know that help is available and to apply immediately.”

Since the pandemic began, PGW has aggressively reached out to customers to connect them to payment assistance programs. PGW is now contacting neighborhood organizations, elected officials and other community leaders to educate customers about LIHEAP grants, which are distributed on a first come, first serve basis.

Applicants for LIHEAP assistance must have a household income at or below 150 percent of the Federal Poverty Level to meet the eligibility requirements. Eligibility guidelines are available at

LIHEAP grants for PGW customers are applied directly to the "Please Pay" amount of their bill. Customers enrolled in PGW’s Customer Responsibility Program (CRP) can benefit from both their regular CRP discount and the additional LIHEAP grant when paying their bill. 

Customers without utility service can apply for both Crisis Assistance and LIHEAP together when calling PGW’s Customer Care Team. Crisis Assistance is a federal grant that is awarded to income-eligible customers.

For more information on LIHEAP, LIHEAP Crisis and additional PGW payment assistance programs, visit

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Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.