As conditions evolve, we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. Read More  Hide

Smell Gas? (215) 235-1212

Assistance Programs & Grants


Worried about making ends meet? Talk to us about your heating bills
Life is unpredictable. That’s why PGW offers Helpability. If you’re worried about a shut-off notice or have lost service, don’t wait. Call or visit us and one of our customer service representatives will work with you to find the payment arrangement, assistance or grant program or budget plan that best meets your needs.




BUDGET BILLING: No More Surprise Winter Heating Bills
If you are a residential customer in good standing who gets hit hard by higher gas bills in the winter, you have something in common with a number of Philadelphians. PGW offers Budget Billing, an assistance program that estimates your yearly gas usage and divides the total evenly over a 12-month period. This evens out your payments over the course of the year and helps you predict how much you should budget for your heating costs every month. Call (215) 235-1000 to get started.

Customer Assistance Referral Evaluation Program (CARES): 
PGW’s CARES program provides payment assistance to residential customers with special circumstances. These might include medical emergencies, unemployment or other temporary hardships. For more information or to find out if you qualify for CARES, contact PGW at (215) 235-1000.

Senior Citizen Discount
The Senior Citizen Discount is not currently open to new participants. Members who enrolled prior to September 1, 2003, can call PGW at (215) 235-1000 for assistance.

Refer to these resources for additional information:

Assistance Program Guidelines - outlines eligibility based on household size and income; renters and homeowners are eligible.

Neighborhood Energy Centers - provides low and moderate income families counseling and solutions through assistance, conservation, education and related services.

Protection from Abuse

Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.