Our Numbers

Emergencies

Emergency Hotline
If you smell natural gas or experience a gas-related emergency. Available 24 hours, 7 days a week
Leaks, Odors, Safety Tips		 (215) 235-1212
¿Emergencias? En Español

Customer Service

Billing (215) 235-1000
Bill collection
- Collections, payment arrangements and shut off notices  (8 a.m. until 4 p.m.)		 (215) 235-1777
Customer Service
- My Account		 (215) 235-1000
Customer Service
- Residential / Small Commercial		 Find your Sales Representative
Customer Service
- My Business Account, Commercial Resource Center. We are committed to supporting your business needs, Mon-Fri, 8 a.m.-4 p.m.		 (215) 235-7077
New Business Accounts
Existing Business Accounts
File or Follow up on a Claim (215) 684-6535
Liheap
- Low Income Home Energy Assistance Program
Learn more »		 (215) 235-1000
Make a Payment
- From a checking account or credit card
- In person or by mail		 (215) 235-1000
Click for Ways to Pay
Pay Online Log in to My Account
Energysense
- Savings, rebates and incentive programs
Learn more »		 (855) PGW-SOLVES
Natural Gas Conversion
- Convert from your energy to natural gas energy		 (215) 684-6700
Parts & Labor Plan
- Get your major gas appliances covered
Learn more »		 (215) 235-2050

Other Contact Information

Careers Click for PGW Careers
Vendor Opportunities
Learn more »		 (215) 684-6759
Report Gas Theft
- Confidential hotline 24/7, Gas theft endangers others		 (215) 684-6383
Request A Meter Reading
- Have your meter number ready before calling		 (215) 235-1000
Informacion y servicio en Español (215) 235-2175
Hearing Impaired (TTY)
- Mon-Fri, 8 a.m.-5 p.m.		 (215) 236-4646
Call Before You Dig
- Pennsylvania One Call System, 24/7
(within Pennsylvania)		 8-1-1
(Outside Pennsylvania) (800) 242-1776

Emergencies

Smell Gas? Call (215) 235-1212

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Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.