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Smell Gas? (215) 235-1212


Low-income customers who have fallen behind on their natural gas bills
may receive up to $1,000 in free payment assistance


PHILADELPHIA (April 8, 2021) – Philadelphia Gas Works’ (PGW) customers in need of payment assistance now have until Friday, April 30 to apply for a free Low Income Home Energy Assistance Program (LIHEAP) grant in an amount of up to $1,000.

On April 1, the Pennsylvania Public Utility Commission’s (PUC) winter moratorium on non-payment terminations expired, and PGW urges customers to apply for LIHEAP immediately to avoid service termination.

“With the LIHEAP application deadline extended, PGW encourages customers to take advantage of this opportunity and contact PGW about LIHEAP,” said Denise Adamucci, Vice President of Regulatory Compliance and Customer Programs at PGW. “Each year, many eligible customers fail to apply for LIHEAP and miss out on free money for their natural gas bills. PGW wants as many households as possible to receive LIHEAP assistance in order to stay current with their bills, and maintain their natural gas service.”

To get an application for LIHEAP, customers can call PGW’s Customer Care Team at 215-235-1000, Mon. - Fri., 8 a.m. - 6 p.m., or print a LIHEAP application at

Applicants for LIHEAP assistance must have a household income at or below 150 percent of the Federal Poverty Level to meet the eligibility requirements. The grants are based on household size and income, available to both renters and homeowners, and do not have to be repaid. Eligibility guidelines are available at

LIHEAP grants for PGW customers are applied directly to the "Please Pay" amount of their bill. Customers enrolled in PGW’s Customer Responsibility Program (CRP) can benefit from both their regular CRP discount and the additional LIHEAP grant when paying their bill. 

Customers without utility service can apply for both Crisis assistance and LIHEAP together. Crisis assistance is a federal grant awarded to income-eligible customers.

For more information on LIHEAP, LIHEAP Crisis and additional PGW payment assistance programs, visit

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Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.