Need Help With Heating Bills This Winter? Philadelphia Gas Works is Offering Support for Customers
Posted on: Mar 12, 2026PGW may have resources to assist customers, no matter their situation or their income
PHILADELPHIA (March 11, 2026) –This winter was especially cold and when temperatures drop, homes use more energy to stay warm. That means many households are seeing higher than usual heating bills this month. If a customer is concerned about past, present, or future bill(s), Philadelphia Gas Works (PGW) is urging customers to call PGW’s Customer Care Team at 215-235-1000 during operating hours, Monday through Friday, 8 a.m. – 6 p.m.
“We understand how stressful and overwhelming an increased bill can feel,” said Seth Shapiro, President and CEO of PGW. “It is important to contact PGW immediately if you are concerned about paying your bill. We can help you access resources that meet you where you are and put the right support in place.”
Customers who reach out to PGW will have one-on-one attention with a member of our Customer Care Team who will guide customers to identify a program that fits their financial needs or answer account questions.
PGW has support for many situations, including these programs:
- Payment Plans are available, no matter the customer’s income, if they are at risk of falling behind or have fallen behind on their PGW bills.
- Budget Billing helps create a consistent monthly bill. PGW estimates customer’s yearly gas usage then divides the total evenly over 12 months to avoid spikes in their heating bill.
- Instant rebates are available with the purchase of any smart thermostat on the PGW Marketplace. Order it at pgwenergysense.com. While customers are there, they can see what other rebates and offerings may help their family.
- CRP (Customer Responsibility Program) is for Income-eligible customers to lower monthly bills and erase past debt. CRP customers could pay as little as $25 a month. Call us or apply online: pgworks.com/help.
- Free Money with LIHEAP (Low Income Energy Assistance Program). The grant offers up to $1,000 for income-eligible customers to pay their heating bills. This does NOT have to be paid back and homeowners and renters are eligible.
- Crisis Assistance helps income-eligible customers without natural gas service or who have received a shut-off notice from PGW get up to $1,000 to cover past due bills. This money is free and can be combined with our LIHEAP (Low Income Home Energy Assistance Program) grant.
- CARES provides payment assistance for customers with special circumstances, including medical emergencies, unemployment or other temporary difficulties.
If you or someone you know is struggling to afford their PGW bill, let them know that help may be available. Additionally, customers can manage their My Account from the PGW mobile app as a convenient way to monitor usage, customize alerts and make payments. Customers can download the app for free on the Apple Store or Google Play. Don’t wait. Contact PGW today!
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