In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. We do not anticipate any service disruption to our customers at this time. Read More  Hide

Smell Gas? (215) 235-1212


PGW extends warm holiday greeting and tips to make the celebrations safe and memorable. 

PHILADELPHIA (December 23, 2020) – Philadelphia Gas Works (PGW) will be closed in observance of Christmas beginning at 12 p.m. on December 24, 2020 through Friday, December 25, 2020. All gas odors or any gas-related emergency should be immediately reported to PGW’s 24-hour Emergency Hotline at 215-235-1212. PGW offices will resume normal business hours on Monday, December 28, 2020.


Throughout a difficult and trying year, PGW has recognized the hard work of our local first responders, health care personnel, essential workers, and all those committed to providing safety, health services and vital information during the COVID-19 pandemic.


As COVID-19 cases continue to rise locally and nationally, PGW reminds customers to celebrate the holidays safely in accordance with health guidelines. These include limiting gatherings to immediate household members, practicing good hygiene, wearing a mask, physical distancing, getting a flu shot, and avoiding crowded, poorly ventilated indoor spaces.


PGW prioritizes the health and safety of our customers and employees - no matter the occasion.  Keep these safety tips in mind while celebrating the holidays at home.

  • When decorating your home, never use furniture as a ladder or step stool.
  • It is recommended to hang decorations away from a fireplace.
  • When cooking, do not leave the stove or oven unattended.
  • Supervise young children when unwrapping presents. The least suspicious items can become very dangerous choking hazards.
  • Place the tree away from fireplaces, portable heaters, radiators, TV sets, or heater vents.
  • Turn off all decorative lights before going to bed or leaving the house.


PGW wishes our customers and employees a very safe, healthy, and Merry Christmas. And to support Philadelphia families in need this year, visit the United Way of Greater Philadelphia and Southern New Jersey

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Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.