In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. We do not anticipate any service disruption to our customers at this time. Read More  Hide

Smell Gas? (215) 235-1212


PGW seeks to help customers without natural gas service apply for payment assistance

PHILADELPHIA (December 15, 2020) – Philadelphia Gas Works’ (PGW) annual Cold Weather Survey, which has been submitted to the Pennsylvania Public Utility Commission (PUC), shows that 981 of PGW’s approximately 500,000 customers are without natural gas service heading into this winter. The survey supplements PGW’s robust outreach to customers who are most in need and who may be eligible for PGW’s payment assistance programs.


Grants such as LIHEAP (Low Income Home Energy Assistance Program), which ranges from $200 to $1,000; and UESF (Utility Emergency Services Fund), designed to bring a customer’s unpaid balance to $0, are among the programs PGW supports to assist  income-eligible customers in paying off their heating bills and restoring gas service. Additionally, starting in January, PGW will offer a $300 COVID Relief Grant and a 12-month payment agreement to customers who are eligible.


Since the beginning of the COVID-19 pandemic, PGW has intensified its efforts to contact customers about available financial relief options. PGW also works with neighborhood organizations, first responders, religious institutions, elected officials, and community leaders to connect with customers who need monetary support for their gas bills.


Additional payment assistance options PGW offers include:


  • Customer Responsibility Program (CRP): The recently enhanced CRP reduces customers’ monthly bills to help low-income households better afford service and receive forgiveness of past debt.
  • Payment Arrangements: For PGW customers who fall behind.
  • Budget Billing: Sets up a consistent pay amount each month of the year.
  • Customer Assistance Referral Evaluation Program (CARES): Provides referral assistance to residential customers with special circumstances. These might include medical emergencies, unemployment or other temporary hardships.


PGW urges customers to visit or call 215-235-1000 for more information on payment assistance.


Customers without service can also apply for a Crisis grant by calling 215-560-1583 or visit the Pennsylvania Department of Human Services website.


Philadelphia residents may also choose to support those in need of heating assistance by donating to the Utility Emergency Services Fund (UESF). All donations are tax deductible. To donate, visit PGW’s Customer Care page at

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Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.