In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. Read More.  Hide


PGW has introduced a new and improved PGW My Account customer portal. You must re-register your PGW My Account and create a new username and password to view your bill. Re-register here.  Hide

Smell Gas? (215) 235-1212


Customers may qualify for up to $2,000 to help with their PGW bills plus rent assistance


PHILADELPHIA (April 27, 2021) – Philadelphia Gas Works’ (PGW) customers who have been financially impacted by the pandemic may be eligible for up to $2,000 for their past-due PGW bills through Phase 4 of Philadelphia’s COVID-19 Emergency Rental and Utility Assistance Program.


PGW recommends that customers visit immediately to apply for relief which is open to both tenants and landlords, and provides rental, gas, electric and water assistance. Under the program’s guidelines, utility payments:

  • Can be provided for up to 18 months total;
  • Must have been accrued on or after March 13, 2020;
  • Can only be for the current month and past due utility payments; and
  • Go directly to the utility provider (PGW). 


Tenants who previously received assistance program funding can apply for Phase 4 only for the months in which they have not received prior assistance. Landlords applying on behalf of an eligible tenant must have the tenant’s written permission. The program is administered by the Philadelphia Housing Development Corporation and is open until funding runs out.


“PGW is grateful to the City for expanding the Rental Assistance Program to our customers who face ongoing financial challenges due to the prolonged health crisis,” said Craig White, President and CEO of Philadelphia Gas Works. “This relief funding will help PGW customers continue to enjoy their natural gas service, avoid debt, and give them some peace of mind.”


PGW is also encouraging customers to apply for a free Low Income Home Energy Assistance Program (LIHEAP) grant in an amount of up to $1,000 before the April 30 deadline. Customers can call PGW’s Customer Care Team at 215-235-1000, Mon. - Fri., 8 a.m. - 6 p.m., to receive a LIHEAP application or print the application at


PGW will provide information on the Rental and Utility Assistance Program, as well as other PGW payment assistance options, at COVID-19 vaccination sites throughout the city.


For more information, visit

For Media help call our media hotline - Phone: (267) 249-7542

Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.