CORONAVIRUS: LATEST UPDATES

In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. We do not anticipate any service disruption to our customers at this time. Read More  Hide

Smell Gas? (215) 235-1212

Coronavirus: Energy Saving Tips

We recognize that certain customers may experience financial difficulty as a result of the coronavirus outbreak, whether they or a family member fall ill, are required to quarantine, or because their income is otherwise affected. 

As a result, PGW is suspending non-payment terminations and waiving new late payment charges.

However, please note that regular billing will continue for all customers so during this challenging time PGW strongly encourages our customers to make arrangements to lower the cost of your bill and reduce usage during the moratorium to prevent termination once the moratorium is removed.

Two Great Ways to Save Money on Your PGW Bill:

  1. Enroll in a PGW assistance program or apply for free grant money.  Learn More Here
  2. Conserve your use if you can. Energy conservation saves energy and can reduce the cost of your natural gas bill. 

Energy Conservation Tips

  • The U.S. Department of Energy has identified weatherstripping and caulking, followed by insulation improvements, as the most effective ways to save energy in a home. Poor insulation makes walls cold and forces the furnace to work harder and use more energy
  • Lower your furnace thermostat by three to five degrees, if health permits.
  • Have your furnace inspected regularly by a qualified professional and change filters once per month.
  • Install a programmable thermostat. These help to save energy by automatically turning down the heat in your home. They can save up to $100 per year in heating costs.
  • Turn down the water heater. Set your water heater no higher than 120°F. This is warm enough to meet your household needs and every 10°F reduction can save up to 5 percent in water heating costs.
  • Conserve hot water. Low-flow shower heads and faucet aerators can reduce hot water consumption. Take shorter showers and wash only full loads in dishwashers and clothes washers.
  • Cook up energy savings in your kitchen, too! Use a smaller pan if possible and put a lid on it so the food cooks faster.

Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.