As conditions evolve, we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. Read More  Hide

Smell Gas? (215) 235-1212

COVID-19 Update


In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. We do not anticipate any service disruption to our customers at this time.

Ensuring the health and safety of our employees and customers is our number one priority. We are closely monitoring the situation with local, state and federal health agencies, as well as reinforcing guidance from the Centers for Disease Control and Prevention (CDC).  

What to Know About Your Bill

We recognize that certain customers may experience financial difficulty as a result of the coronavirus outbreak, whether they or a family member fall ill, are required to quarantine, or because their income is otherwise affected. We hope to alleviate our affected customers’ concerns about their natural gas service during this time.

As a result, PGW is suspending non-payment terminations and we plan to waive new late payment charges. This termination freeze will remain in place until further notice. Please note that regular billing will continue for all customers.

We strongly encourage our customers to make arrangements to stay current on their bill during the freeze to prevent termination once the moratorium is removed.

PGW has a variety of assistance programs in place for customers to assist with their natural gas bill. Options like ‘Payment Arrangements’ (for when customers fall behind, or are worried they might) or ‘Budget Billing’ (which sets up a consistent pay amount each month) can make all the difference.

Payment Assistance Programs

It is also always a good idea to conserve your use if you can. PGW offers tips on ways to save energy on our website at

Ways to Stay Current On Your PGW Bill During COVID-19

  • Conserve your energy use. Small changes like sealing up air leaks around windows and doors and setting your thermostat between 65 and 70 degrees can make a big difference. Learn more by visiting
  • Contact PGW today to enroll in a payment arrangement program like Budget Billing or a payment assistance program like CRP or LIHEAP. No matter your income PGW has a program that can help you better manage your bill. Visit to learn more.
  • Sign up for a PGW My Account at Monitor your use, pay online and receive your bill directly to your email. 

Other Important PGW News to Know

  • PGW's 24-hour Emergency Hotline is available, if you smell natural gas or experience a gas-related emergency call: 215.235.1212.
  • PGW has closed all five PGW Customer Service Centers until further notice. Pay your bill online at; pay cash at area retailers like 7-Eleven, CVS and Family Dollar, or pay by mail: PGW, P.O. Box 11700, Newark, NJ 07101-4700.
  • Our Customer Call Center [215.235.1000] is only accepting calls to respond to essential service issues. Essential service issues include all emergency response, all gas odor reports, all requests to turn on service, requests for financial assistance and calls for Parts & Labor Plan service repairs.
  • PGW has suspended our cast iron main replacement program until further notice. All current projects were made safe and crews have placed temporary paving on open trenches. See map here:
  • PGW is adhering to and reinforcing guidance from the Centers for Disease Control and Prevention (CDC) and local, state and federal agencies to maintain the health and safety of our employees and customers in all our facilities and vehicles.

Precautionary Measures

In keeping with public health official guidelines, we are taking precautionary measures to limit your exposure and that of our employees.

  • Our employees have been instructed to take precautionary measures to mitigate their and your exposure to limit the risk of infection. Some of those precautions include:
    • Frequent handwashing and use of sanitizer;
    • Avoiding touching mouth, nose and eyes;
    • Keeping a safe distance from anyone self-quarantined or sick;
    • Staying home if they are sick.

Stay Informed

We appreciate your patience during this time and ask you to visit this page regularly for PGW updates. 

We also encourage you to stay safe and informed by visiting the CDC (Centers for Disease Control and Prevention) website.  

How You Can Support Your Community


  • PHL COVID-19 Fund
  • Personal Protective Equipment (PPE)
  • Food
  • Volunteer


What are you doing to protect your employees?

The company has implemented the following employee-related actions, which will remain in place as we continue to closely monitor the pandemic:

  • Limiting external meeting attendance and external visitors at PGW facilities to operationally critical activities that are required to deliver gas to our customers.
  • Restricting travel between PGW office locations, except for operationally critical activities.
  • Stopping all non-essential business-related travel.
  • Elevating the level of cleaning and disinfecting at all company facilities. 

What can I do to help?

  • If you are quarantined or sick, and you call us for a service order or to report a natural gas leak or other emergency, we ask that you advise us about the conditions ahead of time. We have measures in place that will allow us to continue providing essential services to you.
  • In order to protect the health and safety of our service technicians, if you or anyone at your property are ill or believe they have been exposed to COVID-19.  Be aware that our field technician and/or crews will enter your home wearing additional protective gear like a face mask or respirator, protective suit and medical gloves. They are wearing this additional clothing to protect their health.
  • We must also request that you remain in a separate room while our technicians perform work or at minimum remain at least 6 feet or more away from PGW technicians while they are at your property.

We greatly appreciate your support and cooperation.

Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.