Natural Gas smells bad on purpose
That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.
Learn more Leaks, Odors, Safety Tips
In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. We do not anticipate any service disruption to our customers at this time.
Ensuring the health and safety of our employees and customers is our number one priority. We are closely monitoring the situation with local, state and federal health agencies, as well as reinforcing guidance from the Centers for Disease Control and Prevention (CDC).
What to Know About Your Bill
We recognize that certain customers may experience financial difficulty as a result of the coronavirus pandemic, whether they or a family member fall ill, are required to quarantine, or because their income is otherwise affected. We hope to alleviate our affected customers’ concerns about their natural gas service during this time.
As a result, PGW strongly encourages our customers to contact PGW’s Customer Call Center at 215-235-1000 or visit pgworks.com/help immediately to make arrangements to stay current on their bill.
PGW has a variety of assistance programs in place for customers to assist with their natural gas bill. Options like ‘Payment Arrangements’ (for when customers fall behind, or are worried they might) or ‘Budget Billing’ (which sets up a consistent pay amount each month) can make all the difference.
During the pandemic PGW has maintained regular billing for all its customers and will not terminate service without first providing advanced notice to customers behind on their bill. To avoid a disruption in service or late fees customers must make a payment or enroll in a payment assistance program.
Philadelphia Rental & Utility Assistance Programs
It is also always a good idea to conserve your natural gas use if you can. PGW offers tips on ways to save energy on our website at www.pgworks.com/coronavirus-energy-tips.
Ways to Stay Current On Your PGW Bill During COVID-19
Other Important PGW News to Know
Precautionary Measures
In keeping with public health official guidelines, we are taking precautionary measures to limit your exposure and that of our employees.
Stay Informed
We appreciate your patience during this time and ask you to visit this page regularly for PGW updates.
We also encourage you to stay safe and informed by visiting the CDC (Centers for Disease Control and Prevention) website.
How You Can Support Your Community
Donate:
Visit: https://www.phila.gov/programs/coronavirus-disease-2019-covid-19/how-you-can-help/
What are you doing to protect your employees?
The company has implemented the following employee-related actions, which will remain in place as we continue to closely monitor the pandemic:
What can I do to help?
We greatly appreciate your support and cooperation.
That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.
Learn more Leaks, Odors, Safety Tips