LIHEAP-Crisis-UESF Grants


We all deserve to be warm in our homes. If you need help paying your heating bills, or have a heating emergency, Low Income Home Energy Assistance Program (LIHEAP) may be able to help you. PGW makes it quick and easy to apply. And we can help if you have questions.  Applications for LIHEAP open November 1, 2018.

The Low Income Home Energy Assistance Program (LIHEAP) is a federal grant that helps income-eligible families pay their heating bills and restore gas service in the event of a shutoff. These grants range from $200 to $1,000, are available to both renters and homeowners and do not have to be repaid. The award amount is based on household size and income.

To be eligible for LIHEAP, PGW customers must:

  • Meet current Federal Poverty Guidelines
  • Provide proof of gross household income
  • Provide names and social security numbers for each household member

For more information about how to apply, call 215-235-1000 or read Frequently Asked Questions. You can also visit one of our Customer Service Centers to apply in person.

Mail the complete application with appropriate documents (photocopies are acceptable) to:

Low Income Home Energy Assistance Program (LIHEAP)
1348 W. Sedgley Avenue
Philadelphia, PA 19132-2498

Crisis Assistance

Crisis Assistance is a federal grant that is awarded to income-eligible customers who are either without utility service or have received a 10-day shut-off notice. Customers can apply for both Crisis Assistance and LIHEAP benefits at the same time. The application deadline for Crisis Assistance is April 6, 2018 or until funds run out. 

Crisis Assistance grant applications must be submitted at a Pennsylvania Department of Human Services Crisis Intake Site. To locate the site nearest to you or find out if you are eligible, call 215-560-1583 or visit the Pennsylvania Department of Human Services (formerly known as Pennsylvania Department of Public Welfare).


The Utility Emergency Services Fund (UESF) grant is designed to pay off the balance of a customer’s unpaid utility bill and bring it to zero. UESF depends on individuals, corporations, foundations and government agencies to help provide direct assistance to vulnerable families and sustain its operations.

Please consider supporting UESF. All donations made to Utility Emergency Services Fund are tax deductible contributions. To donate, visit


How to Apply for UESF

UESF is a privately funded grant available to income-eligible customers who are behind on their utility bills. It is offered when no other federal aid is available.

The UESF grant is designed to pay off the balance of a customer’s unpaid utility bill and bring it to zero. PGW matches the amount of the UESF grant to accomplish this. If the UESF grant plus PGW’s matching amount do not meet the full balance, the customer is responsible for paying the remaining portion.

The maximum UESF grant amount is $1,500. Customers can apply for grants at designated UESF Intake Sites. Customers are eligible to apply for UESF once every two years.

Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.