In The News

PGW Celebrates National Natural Gas Utility Workers’ Day

PGW’s employees work 24/7 to deliver safe and reliable natural gas service across Philadelphia
 

PHILADELPHIA (March 17, 2022) – Philadelphia Gas Works (PGW) will celebrate national Natural Gas Utility Workers’ Day on Friday, March 18, 2022. The American Public Gas Association (APGA) established this day of recognition to honor utility employees across the nation who safely deliver natural gas in an environmentally responsible way.

PGW applauds natural gas utility workers and thanks the 1,600 PGW employees who embody safety as a core value when serving Philadelphia’s homes, businesses, and residents. PGW employees work year-round to maintain, improve, and monitor the City’s natural gas distribution system that serves more than 500,000 PGW customers.

Some of the many ways PGW employees deliver safe, reliable natural gas service include:

• Responding to gas odor reports from PGW’s 24/7 emergency hotline (215-235-1212) every day of the year in 60 minutes or less.
• Modernizing 6,000 miles of underground energy infrastructure to reach PGW’s 2050 goal of eliminating methane escape by 80 percent.
• Ensuring underground natural gas lines are accurately marked ahead of construction projects across the City to prevent damage to other utility service lines and keep residents safe.
• Providing customers with interactive real-time views of pipeline improvement upgrades in their neighborhoods.
• Directing PGW’s leak reduction program by tracking, monitoring, repairing, and reducing the number of leaks in the distribution system year over year.
• Helping Philadelphia residents save money, conserve energy, and improve home comfort through weatherization efforts. In just over 10 years, PGW has weatherized more than 25,000 low-income customers’ homes at no cost to the owner.
• Advancing a clean energy future by leading and facilitating programs such as the Energy Innovation Lab.

“PGW salutes our natural gas colleagues across the nation who work day and night, oftentimes in extreme conditions, to ensure customers have natural gas service when they need it,” said Seth Shapiro, President & CEO of PGW. “PGW employees understand that our friends, family, and neighbors across the City depend on us to deliver for them every day, and we take pride in serving the City of Philadelphia.”

PGW appreciates the support of its customers who prefer natural gas — an affordable, clean, and reliable energy source — to warm their homes and buildings, cook fresh meals, heat water, and power energy efficient appliances.

For more information about the benefits of natural gas, please visit www.pgworks.com.

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PGW’S Customer Responsibility Program Offers Immediate Financial Relief for Low-Income Customers

PGW encourages customers to apply for CRP online to lower home heating bills and eliminate debt

PHILADELPHIA (March 15, 2022) – Amid the rising price of gasoline, food, housing, and consumer goods, Philadelphia Gas Works (PGW) reminds low-income customers that financial assistance is available for their natural gas bills through PGW’s Customer Responsibility Program (CRP).

By logging onto pgworks.com/crp on a computer or smart device, customers can quickly and easily apply for CRP, which helps income-eligible households better afford their bills and offers forgiveness of past debt. Within days of completing the online process, eligible customers will be enrolled in CRP and receive benefits such as:

• Immediate, discounted billing.
• Fixed, affordable payment amounts based on gross household income.
• The opportunity to eliminate PGW past-due balances over time. 

“With the costs of living increasing almost daily, PGW encourages low-income customers to visit pgworks.com/crp now to determine their eligibility for our Customer Responsibility Program,” said Denise Adamucci, Vice President of Regulatory Compliance and Customer Programs at PGW. “Customers enrolled in CRP could pay as little as $25 a month and be protected from late fees.”

Households eligible for CRP must have income at or below 150 percent of the Federal Poverty Level. CRP monthly bill amounts are based on the size of the customer’s household income. The CRP application period is open year-round, but PGW customers are encouraged to apply now to start saving today. 

In addition to CRP, PGW customers may apply for payment assistance through LIHEAP (Low Income Home Energy Assistance Program), a federal grant of up to $1,500 for homeowners and renters that does not have to be repaid. Customers who have received a 10-day shut-off notice can also apply for Crisis Assistance, a federal grant of up to $1,200 awarded to income-eligible customers. Applications for both programs must be completed by May 6, 2022.

To learn more, visit pgworks.com/customer-care/payment-assistance.

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PGW Offers Free Money Saving Smart Thermostats For a Limited Time to Low-Income Customers

A new PGW EnergySense program makes energy conservation easy and convenient

PHILADELPHIA (March 8, 2022) – Philadelphia Gas Works (PGW) is offering income-eligible customers free smart thermostats for a limited time as a convenient way to lower their home energy costs, maintain comfortable indoor temperatures, and take more control of their energy usage. Customers may request a complimentary thermostat – which PGW will install at no charge – by visiting PGW’s EnergySense Low-Income Smart Thermostats website or by calling 833-596-3075.

The ENERGY STAR®-certified Wi-Fi enabled thermostats are equipped with technologically advanced features that:

• Monitor and control home temperatures remotely through a smart device.  
• Learn customers’ usage patterns to heat and cool homes.
• Reduce heating and cooling system usage when customers leave or return home.
• Track energy usage changes over time and gauge the potential impact on energy bills.
• Alert customers to heating or cooling issues.

The thermostats are provided on a first-come, first-served basis and are available to homeowners and renters (with landlord approval). Customers unable to receive a thermostat after supply is exhausted can be placed on a waitlist for September 2022 by calling 833-596-3075.

“PGW’s EnergySense Low Income Smart Thermostat program could have a real impact on lowering a customer’s monthly bill,” said Steven J. Jerue, director of customer programs at PGW. “Once a smart thermostat is installed and programmed, the customer will have a worry-free way to conserve energy all year round and save money. We encourage our customers to take advantage of this free opportunity.”   

In addition to the free Low Income Smart Thermostats program, PGW’s EnergySense Marketplace offers a wide selection of smart and programmable thermostats for purchase with an instant $70 rebate.

PGW’s EnergySense also offers rebates of up to $1,300 for customers who install high-efficiency heating and hot water heating equipment that maintain home comfort while using less natural gas. The new, affordable EnergySense incentives offer income-qualifying customers rebates up to $1,800.

For more information on PGW’s money and energy saving programs, visit pgworks.com/customer-care/efficiency. 

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