In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. We do not anticipate any service disruption to our customers at this time. Read More  Hide

Smell Gas? (215) 235-1212

Press Release


PHILADELPHIA (Oct. 7, 2020) – Philadelphia Gas Works (PGW) joins the American Public Gas Association in celebrating National Public Natural Gas Week, Oct. 4-10, which was established to honor the work and importance of locally-owned public natural gas systems.


PGW – the largest municipally owned natural gas utility in the U.S. – has been an essential part of Philadelphia since 1836, contributing to the City’s economic growth, participating in community service, and enhancing quality of life for its customers. PGW has also enjoyed close working relationships with city agencies including first responders such as the Philadelphia Fire and Police Departments.


Most of PGW’s 1,600 employees live in the City and are personally invested in delivering outstanding service to its residents, families, neighbors and to businesses.  Likewise, PGW appreciates the support of its customers who prefer the many benefits of natural gas to affordably warm their homes and buildings, cook fresh meals, heat water, and use appliances in an environmentally responsible way.


As families spend more time at home during the COVID-19 pandemic and as the weather cools, PGW is committed to the safety of customers and ensuring that service is there when they need it.


Follow PGW at @MyPGW for more information on Public Natural Gas Week.

For Media help call our media hotline - Phone: (215) 684-6624

Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.