PGW My Account will be unavailable from approximately 12 a.m. to 5 p.m. on Monday, July 26, 2021 for system updates as we move to a new, improved customer online payment system. PGW offers additional ways to pay. Read More  Hide


In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. We do not anticipate any service disruption to our customers at this time. Read More  Hide

Smell Gas? (215) 235-1212

Press Release


PHLADELPHIA (Nov. 10, 2020) – In honor of those who have served and are now serving in the U.S. Armed Forces, Philadelphia Gas Works (PGW) offices will be closed in observance of Veterans Day, Wednesday, Nov. 11, 2020.


All gas leaks or any gas-related emergency should be immediately reported to PGW’s 24-hour Emergency Hotline at 215-235-1212. PGW offices will resume normal business hours on Thursday, Nov. 12, 2020. 


PGW encourages employees and customers to reflect on, and be thankful for, the selflessness, sacrifice, bravery, and patriotism of America’s service men and women. PGW is particularly grateful to military veterans from Philadelphia who have not only defended our nation, but who have lived, worked and created businesses in the City, have been leaders in our communities, and have given back to our neighborhoods. 


Due to the ongoing COVID-19 pandemic, PGW’s five Customer Service Centers are closed until further notice. Customers can manage their accounts online anytime by registering at or pay their bills with cash at these participating local retailers: 7-Eleven, CVS, Family Dollar, Speedway and Dollar General.

For Media help call our media hotline - Phone: (215) 684-6624

Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.