PGW My Account will be unavailable from approximately 12 a.m. to 5 p.m. on Monday, July 26, 2021 for system updates as we move to a new, improved customer online payment system. PGW offers additional ways to pay. Read More  Hide


In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. We do not anticipate any service disruption to our customers at this time. Read More  Hide

Smell Gas? (215) 235-1212


What's New

Closed for Memorial Day

(Philadelphia, Pa. – May 25, 2016) – The Philadelphia Gas Works (PGW) six Customer Service Centers will be closed on Monday, May 30, 2016,...

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Officers Elected for the Board of Philadelphia Facilities Management Corp

Seth Shapiro Elected as Board Chairman; Marian Tasco, Vice-Chair (Philadelphia, PA – May 24, 2016) – The Philadelphia Facilities Manageme...

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The May Good Gas News is now available. This month’s issue includes: Details about the PGW Customer Responsibility Program; Summer energy sa...

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Overnight Work at Intersection of Byberry Road at Bustleton Avenue begins May 2

PGW INFRASTRUCTURE IMPROVEMENT NOTICE   WHAT:          Notice of overnight infrastructure improvem...

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The April Good Gas News is Now Available!

The April Good Gas News is now available. This month’s issue includes: April is Safe Digging Month. Remember to call 811 before you dig; Learn ...

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For Media help call our media hotline - Phone: (267) 249-7542 or Email:

Visit the PGW Archive for newsletters and special monthly announcements.

Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.