In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. We do not anticipate any service disruption to our customers at this time. Read More  Hide

Smell Gas? (215) 235-1212


PHILADELPHIA (January 19, 2021) – Philadelphia Gas Works (PGW) urges customers to call 215-235-1000 immediately to determine their eligibility for a free $300 COVID-19 Relief Grant.

The $2 million grant program launched today to help customers who have been financially impacted by the prolonged COVID-19 pandemic better afford their natural gas bills during the winter months and avoid accumulating debt. 

Funding is limited and will be provided on a first come, first serve basis. Customers may qualify if their bill is past due and if their household meets any of the following conditions:

  • Households experiencing financial hardship related to the pandemic.
  • Households in which a member is furloughed from their job or has lost work, even if there is another income-earning member in the household.
  • Households with a self-employed person and/or contract employee.
  • Households in which a household member is caring for someone with COVID-19.
  • Households with school-aged children impacted by stay-at-home orders.

If a customer’s service is currently off, in order to be eligible for a PGW COVID-19 Relief Grant, the customer must bring the amount due to $600 or less.

In addition to the COVID-19 Relief Grants, PGW offers several payment assistance programs such as LIHEAP (Low Income Home Energy Assistance Program) that help customers stay current on their home heating bills and avoid future service termination. The free LIHEAP federal grants range between $200 and $1,000.

Customers can print a LIHEAP application at, or call PGW’s Customer Care Team at 215-235-1000, Mon. - Fri., 8 a.m. - 6 p.m., to receive an application by mail. The grants are based on household size and income, available to both renters and homeowners, and do not have to be repaid.

For more information on COVID-19 Relief Grants and LIHEAP as well as additional PGW payment assistance programs, visit

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Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.