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PGW’s Customer Call Center Will Close on December 11 at 1 P.M.

PHILADELPHIA (December 10, 2024) – Philadelphia Gas Works’ (PGW) Customer Call Center will close at 1 p.m. Wednesday, December 11, 2024, excluding the emergency line. PGW’s 24-hour Emergency Hotline (215-235-1212) will only remain open for odor calls and gas-related emergencies.

PGW’S Customer Call Center will resume regular business hours on Thursday, December 12, 2024.

Customers who need to access account information or pay their bill online can log into their PGW My Account, pay by phone at 215-235-1000, or make cash payments in person at hundreds of local retailers, including Walmart, CVS, Dollar General, Family Dollar, 7-Eleven, Speedway, Rite Aid, and Walgreens. For information, visit pgworks.com/customer-care/your-home/ways-to-pay.

Additionally, customers can now manage their My Account from the PGW mobile app. The one-stop app is a convenient way to manage your account, monitor usage, make payments, and more! Customers can download the app for free on the Apple store or on Google Play. For information, visit pgworks.com/customer-care/your-home/ways-to-pay.

As the holidays are upon us, PGW Energy Sense is offering a Limited Time Offer. Get $90 off a smart thermostat at the PGW Marketplace by visiting pgwenergysense.com/marketplace.

PGW Offices Will Close in Observance of Thanksgiving Day

PHILADELPHIA (November 26, 2024) – Philadelphia Gas Works’ (PGW) offices will be closed in observance of Thanksgiving Day on Thursday, November 28, 2024. PGW’s 24-hour Emergency Hotline (215-235-1212) will only remain open for odor calls and gas-related emergencies.

PGW offices will resume regular business hours on Friday, November 29, 2024.

As the holidays are upon us, PGW Energy Sense is offering a Limited Time Offer. Get $90 off a smart thermostat at the PGW Marketplace by visiting pgwenergysense.com/marketplace.

PGW recommends keeping safety top of mind, especially as the kitchen may be a central place of gathering and celebration. To keep family and friends safe this holiday season, customers and residents are encouraged to follow these safety tips:

When cooking food, remain in the kitchen to monitor food on the stove and in the oven.
Keep knives and sharp objects far out of reach from children and pets.
Make sure smoke alarms on every floor are working. Test them by hitting the test button or follow the products’ instructions.
Blow out any lit candles before leaving a room or the home.
Maintain a clean floor so no one trips over bags, toys, or electronics.
Do not drink and drive.

PGW wishes our customers and employees a safe, healthy, and happy Thanksgiving.

Philadelphia Gas Works to Close in Honor of Veterans Day

PHILADELPHIA (November 8, 2024) – Philadelphia Gas Works’ (PGW) offices will be closed in observance of Veterans Day on Monday, November 11, 2024. PGW’s 24-hour Emergency Hotline (215-235-1212) will only remain open for odor calls and gas-related emergencies.

PGW offices will resume regular business hours on Tuesday, November 12, 2024.

PGW thanks the dedicated men and women of the United States military for their heroism, bravery, and courage while defending the nation abroad or at home. PGW is proud to honor its many employees and retirees who have served and are serving in the military, as well as acknowledge all active-duty military, veterans, and their families for the service and sacrifice they have given to the country.

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