In The News

PGW RESIDENTIAL CUSTOMERS WILL PAY LESS AS THE COST OF NATURAL GAS DECREASES

The average annual customer’s bills will fall by nearly $100

PHILADELPHIA (June 1, 2023) –The typical annual natural gas bill for Philadelphia Gas Works’ (PGW) residential customers will decrease by $98.86 effective June 1, 2023. The decrease follows PGW’s filing with the Pennsylvania Public Utility Commission (PUC) to adjust the Gas Cost Rate (GCR) for residential customers from $4.9740 to $3.5516 per one thousand cubic feet (Mcf).

The GCR represents the cost of natural gas PGW purchases from its gas suppliers and does not include a profit margin. The rate is recalculated quarterly (March 1, June 1, September 1, and December 1) to show PGW’s actual costs. Customers are then notified of GCR adjustments through messages on their monthly bills.

“Affordability, reliability, and safety are our customers’ top concerns,” said Seth Shapiro, President & CEO of PGW. “Natural gas is consistently the most affordable source of energy for our customers, and we are proud of our team’s ability to continue to purchase gas at very competitive prices.”

PGW’s residential natural gas rates are determined by:

• Supply charge: the amount of a customer’s gas usage and what PGW pays for the gas, which is passed on to the customer without change.
• Delivery charge: the costs of delivering natural gas to residences, maintaining distribution systems, and other services.

A previous decrease in the GCR on March 1, 2023, combined with the June 1, 2023 GCR decrease, has lowered PGW customers’ natural gas bills by nearly $338 annually.
 

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PGW OFFICES, CUSTOMER CALL CENTER WILL CLOSE FOR MEMORIAL DAY

PHILADELPHIA (May 25, 2023) – Philadelphia Gas Works’ (PGW) offices and the Customer Call Center will be closed in observance of Memorial Day on Monday, May 29, 2023. PGW’s 24-hour Emergency Hotline will remain open for emergency calls. All odor calls or gas-related emergencies should be reported immediately by calling 215-235-1212.

PGW offices and Customer Call Center will resume regular business hours on Tuesday, May 30, 2023.

Customers who need to access account information or pay their bill online can log into their PGW My Account, pay by phone at 215-235-1000, or make cash payments in person at hundreds of local retailers, including Walmart, CVS, Dollar General, Family Dollar, 7-Eleven, Speedway, Rite Aid, and Walgreens. For information, visit pgworks.com/customer-care/your-home/ways-to-pay. 

This Memorial Day, PGW appreciates and remembers the heroic service of men and women of the Armed Forces who have fallen defending the United States of America. PGW reminds all employees and customers to stay safe this weekend while observing the holiday and engaging in outdoor activities. 

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PGW OFFERS ENERGY AND MONEY-SAVING TIPS AS WARMER TEMPERATURES ARRIVE

Energy conservation and smart thermostats can help keep customers

cool and save money on energy bills

PHILADELPHIA (May 9, 2023) –As Philadelphia transitions seasons, Philadelphia Gas Works (PGW) offers customers helpful tips on how to stay cool and comfortable in their homes, conserve energy, and manage their natural gas bills after the winter heating season.

The most effective way to conserve energy and reduce household energy costs is with a smart thermostat. These devices can be controlled by a cell phone and include conservation features such as motion sensors, alerts, and integration with other smart devices. PGW customers can receive a $70 instant rebate toward the purchase of a smart thermostat through the PGW Marketplace.

More home energy-efficient tips include:

• Using appliances such as dishwashers, laundry machines, and clothes dryers in the early morning or evening when temperatures are lower.
• Turning off fans when leaving a room. Fans help keep you cool, but most do not lower home temperatures.
• Checking to make sure the air conditioning unit is in good condition and will work properly.
• Cleaning or replacing HVAC air filters can lower your system's energy consumption by up to 15%.
• Using natural ventilation. If you can do so safely, open your windows while sleeping. When you wake in the morning, shut the windows and blinds to contain the cool air.
• Lowering your water heater’s thermostat. According to the U.S. Department of Energy, lowering the water heater by 10 degrees can save up to 5 percent in energy costs.

In addition to these tips, PGW reminds income-eligible customers that financial assistance is available for their natural gas bills through PGW’s Customer Responsibility Program (CRP), as well as other PGW payment assistance programs that best fit customers’ needs.

For Appliances: PGW’s Parts & Labor Plan protects customers from parts and labor costs associated with repair or replacement of defective or worn parts as a result of normal usage of covered equipment, including electric central air. Visit pgwplp.com.

For information on PGW’s Marketplace and additional energy efficiency initiatives pgworks.com/customer-care/efficiency.

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