In The News

PGW Offices Will Close in Observance of Thanksgiving Day

Keep safety in mind when gathering for Thanksgiving

PHILADELPHIA (November 23, 2022) – Philadelphia Gas Works (PGW) offices will be closed in observance of Thanksgiving on Thursday, November 24, 2022. PGW’s 24-hour Emergency Hotline will remain open for emergency calls. All odor calls or gas-related emergencies should be immediately reported by calling 215-235-1212. 

PGW offices will resume regular business hours on Friday, November 25, 2022.

Customers who need to access account information or pay their bill online can log into their PGW My Account, pay by phone at 215-235-1000 or make cash payments in person at hundreds of local retailers, including Walmart, CVS, Dollar General, Family Dollar, 7-Eleven, and Rite Aid. For information, visit pgworks.com/customer-care/your-home/ways-to-pay. 

Thanksgiving is a time to gather and celebrate with family and friends over meals often cooked using safe and affordable natural gas. Before cooking, and reuniting with loved ones, it is helpful to keep these seasonal safety tips in mind:

• Homes should be equipped with carbon monoxide (CO) detectors on each floor to alert residents of leaks of this odorless gas.
• Make sure all smoke and CO detectors have working batteries. Test them by pushing the test button.
• Practice good health hygiene and wash hands with antibacterial soap and water before eating.
• Keep children away from hot surfaces and fryers.
• Clean any area that raw meat may have touched, as well as any dishes and utensils.
• Keep floors clear of bags, toys, boxes, and any household items to prevent tripping hazards.
• Be sure all cooking appliances are turned off after use, and extinguish all candles after guests leave.
• If any household member feels ill, stay at home to protect others.

PGW wishes our customers and employees a safe, healthy, and happy Thanksgiving. To support Philadelphia families in need this year, visit the United Way of Greater Philadelphia and Southern New Jersey https://www.unitedforimpact.org/.
 

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PGW Offers Customers Tips on Managing Heating Costs and Staying Safe as Winter Weather Arrives

PGW helps customers prepare for winter with information on energy savings and energy safety

PHILADELPHIA (November 17, 2022) - In preparation for cold winter weather, Philadelphia Gas Works (PGW) is sharing important information that can help customers save energy, manage heating bills, and stay safe at home.

Managing Energy Use and Lowering Heating Bills

PGW customers can take simple, economical steps to prevent heat from escaping their homes, which helps reduce energy usage and lower home heating bills. These include:

• Keeping doors and air vents closed in rooms that are not being used.
• Opening shades during the day to take advantage of the sun’s warmth.
• Covering bare floors with carpeting or rugs. The layers add comfort and retain heat.
• Caulking and weather stripping around doors and windows to reduce air flow.
• Installing a door sweep, or weather stop to keep cold air out and warm air in.
• When home, setting thermostats to 68 degrees, and adjusting thermostats to approximately 58 degrees if leaving the home for more than a few hours.

One of the most effective ways to manage energy use and reduce costs is to use a smart or programable thermostat, which can be automatically set to adjust temperatures when asleep or away from home. Smart thermostats with an instant $70 rebate are available through the PGW Marketplace.

Customer Safety at Home

While encouraging customers to utilize energy saving tips, PGW also urges customers to take the following measures to stay safe in their homes:

• Homes should be equipped with carbon monoxide (CO) detectors on each floor to alert residents of leaks of this odorless gas.
• Avoid using an oven or natural gas stove as a heating source, which can be dangerous and seriously harmful.
• Have the home’s natural gas furnace inspected annually. PGW customers may enroll in PGW’s low-cost Parts & Labor plan where a certified PGW technician performs equipment inspections and repairs through its Check and Adjust program.  
• Place one smoke alarm on each floor of a home, including the basement. Philadelphia residents may request smoke alarms through Philly311 (via the app or by phone), which can be installed by the Philadelphia Fire Department. Test batteries on carbon monoxide detectors and smoke alarms and replace batteries twice a year.

Anyone who smells natural gas or any foreign odor must leave the area immediately and then call PGW at 215-235-1212. Call 9-1-1 if you suspect carbon monoxide poisoning.

For more information on energy conservation and safe practices, visit pgworks.com.

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Philadelphia Gas Works to Close in Honor of Veterans Day

PHILADELPHIA (November 10, 2022) – Philadelphia Gas Works’ (PGW) offices will be closed in observance of Veterans Day on Friday, November 11, 2022. All odor calls or gas-related emergencies should be immediately reported by calling 215-235-1212. 
 

PGW offices will resume regular business hours on Monday, November 14, 2022.

PGW thanks the dedicated, courageous men and women of the United States military for their heroic acts of bravery and strength while defending the nation abroad or at home. PGW is proud to honor and recognize its many employees and retirees who have served and are serving in the military, as well as acknowledge all active-duty military, veterans, and their families for the service and sacrifice they have made to this country and its citizens.

Customers who need to access account information or pay their bill online can log into their PGW MyAccount, or can pay by phone at 215-235-1000 or make cash payments in person at hundreds of local retailers, including Rite Aid, Walmart, CVS, Dollar General, Family Dollar, and 7- Eleven. For information, visit pgworks.com/customer-care/your-home/ways-to-pay. 

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