In The News

Statement from PGW President & CEO on PGW’s Response to May Weather Normalization Charges

June 30, 2022 — PGW President & CEO Seth Shapiro today issued the following statement in response to PGW’s May Weather Normalization Charges:

For over two decades, PGW has had a Weather Normalization Adjustment (WNA) as a component of our rates.  Utilities use this adjustment to help make customer heating bills more predictable and stable. The WNA adds a charge when weather is abnormally warm, and credits a customer when weather is abnormally cold.

Historically, the WNA has performed as intended. For several billing cycles in June, however, the equation that calculates the WNA for last month’s usage resulted in unusually large WNA charges to a large segment of customers. While the equation performed as designed, it produced an effect which is not what is intended and is unfair to our customers.

As a company, we do not believe it is fair for our customers to be impacted by the significant increase of this monthly charge, particularly as many households confront financial strain in this current economic environment. So, while all of the revenue was billed properly, and in accordance with our Gas Service Tariff, we are uncomfortable with the resulting impact.

Therefore, today PGW is filing a petition with the Public Utility Commission to reverse the WNA charges for the month of May 2022. If granted, the credits would appear on customers’ July or August bills. We encourage customers to sign up for PGW MyAccount (pgworks.com) to view their bills online and track the credit on upcoming bills.

Customers can also be assured that PGW is diligently seeking a longer-term solution to prevent this highly unusual circumstance from repeating in the future.

We regret the disruption this has caused our customers and realize how quickly news cycles accelerate so we appreciate our customers’ patience while we worked quickly to uncover the best method to respond to the issue in the right way.

We aim to get it right every time and appreciate your trust in our ability to serve you. Thank you."

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PGW OFFICES WILL BE CLOSED ON JULY 4, IN HONOR OF INDEPENDENCE DAY

PHILADELPHIA (June 30, 2022) – Philadelphia Gas Works’ (PGW) offices will be closed in observance of Independence Day, on Monday, July 4, 2022. PGW’s 24-hour Emergency Hotline will remain open for emergency calls. All odor calls or gas-related emergencies should be immediately reported by calling 215-235-1212.

PGW offices will resume regular business hours on Tuesday, July 5.

Customers who need to access account information or pay their bill can log into their PGW MyAccount or make cash payments in person at hundreds of local retailers, including Walmart, CVS, Dollar General, Family Dollar, and 7- Eleven. For information, visit pgworks.com/customer-care/your-home/ways-to-pay.

PGW wishes customers, employees, and the City of Philadelphia a safe and happy Independence Day.

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PGW OFFICES WILL BE CLOSED FOR MEMORIAL DAY

PHILADELPHIA (May 26, 2022) – Philadelphia Gas Works’ (PGW) offices will be closed in observance of Memorial Day, on Monday, May 30, 2022. PGW’s 24-hour Emergency Hotline will remain open for emergency calls. All odor calls or gas-related emergencies should be immediately reported by calling 215-235-1212.

PGW offices will resume regular business hours on Tuesday, May 31.

Customers who need to access account information or pay their bill can log into their PGW MyAccount or make cash payments in person at hundreds of local retailers, including Walmart, CVS, Dollar General, Family Dollar, and 7- Eleven. For information, visit pgworks.com/customer-care/your-home/ways-to-pay.

This holiday weekend, PGW honors and thanks members of the U.S. armed forces for their bravery and sacrifices made while serving and protecting the country.

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