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PGW Residential Customers Receive Bill Credits Totaling $11.2 Million and Rising

For the second consecutive year, Philadelphia natural gas customers receive Weather Normalization Adjustment (WNA) bill credits

PHILADELPHIA (February 11, 2026) – Energy affordability is a critical, growing concern in the U.S., with the average retail price of electricity rising faster than inflation since 2021. Although the low cost of American natural gas has saved residential customers approximately $125 billion in home energy costs in the last decade; all utility customers are experiencing higher costs to deliver utility service due to economic pressures like inflation.

One proactive measure put in place by Philadelphia Gas Works (PGW) just two decades ago to tackle high energy costs in cold periods is the Weather Normalization Adjustment (WNA). The WNA is a component of rates that makes customer heating bills more predictable and stable year over year. Thanks to Mother Nature’s frigid forecast this winter, PGW customers have seen credits on their PGW bills - some as early as December depending on their billing cycle - because of the WNA.

“Our sole focus is to provide safe, reliable, and affordable natural gas to Philadelphia,” said Seth Shapiro, President & CEO of PGW. “As a municipally owned gas company, PGW does not have shareholders and doesn’t operate for profit, so our goal is to charge our customers exactly what it takes to meet their energy needs – no more and no less.”

The WNA reduces volatility in billing as temperatures can vary during the home heating season year to year. While abnormally warm weather creates a WNA charge, abnormally cold weather provides credit.

“Year after year, natural gas remains the most affordable way to heat a home compared to other fuel sources like electricity, propane, or heating oil. Our commitment to continuing to prioritize affordability helps Philadelphia families manage energy costs as they heat their homes and cook meals,” Shapiro added.

The WNA provides customers relief during extremely cold winter weather and provides revenue stability to help with planning and scheduling system maintenance which contributes to operational quality and pipeline safety. The WNA allows PGW to cover the costs of maintaining systems even when gas use is lower than expected due to weather and helps delay base rate increases. To learn more about the WNA, visit https://www.pgworks.com/faq

PGW OFFICES WILL CLOSE ON MARTIN LUTHER KING, JR. DAY

PHILADELPHIA (January 15, 2026) – Philadelphia Gas Works’ (PGW) offices will be closed on Monday, January 19, 2026 for Martin Luther King Jr. Day. PGW’s 24-hour Emergency Hotline (215-235-1212) will remain open only for odor calls and gas-related emergencies.

PGW offices will resume regular business hours on Tuesday, January 20, 2026.

Customers who need to access account information or pay their bill online can log into their PGW My Account, pay by phone at 215-235-1000, or make cash payments in person at hundreds of local retailers, including Walmart, CVS, Dollar General, Family Dollar, 7-Eleven, Speedway, and Walgreens. For information, visit pgworks.com/customer-care/your-home/ways-to-pay.

Additionally, customers can now manage their My Account from the PGW mobile app. The one-stop app is a convenient way to manage your account, monitor usage, make payments, and more! Customers can download the app for free on the Apple Store or on Google Play. For information, visit pgworks.com/customer-care/your-home/ways-to-pay.

Philadelphia Gas Works recognizes Martin Luther King Jr. Day as a “day on” instead of a “day off”. Giving back to the City of Philadelphia is an opportunity to support the communities PGW takes great pride in serving. Interested in participating in service opportunities? Visit, https://mlkdayofservice.org/

PGW OFFICES WILL CLOSE IN OBSERVANCE OF NEW YEAR’S DAY

PHILADELPHIA (December 30, 2025) – Philadelphia Gas Works’ (PGW) offices will be closed in observance of New Year’s Day on Thursday, January 1, 2026. PGW’s 24-hour Emergency Hotline (215-235-1212) will only remain open for odor calls and gas-related emergencies.

PGW offices will resume regular business hours on Friday, January 2, 2026.

Additionally, customers can now manage their My Account from the PGW mobile app. The one-stop app is a convenient way to manage your account, monitor usage, make payments, and more! Customers can download the app for free on the Apple store or on Google Play. For information, visit pgworks.com/customer-care/your-home/ways-to-pay.