In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. We do not anticipate any service disruption to our customers at this time. Read More  Hide

Smell Gas? (215) 235-1212


Press Releases


New online procurement system makes it easier for area vendors to do business with PGW


PHILADELPHIA (August 6, 2020) - Area businesses facing challenges caused by the COVID-19 pandemic could discover new or existing opportunities by registering in Philadelphia Gas Works’ (PGW) electronic bidding process. Through PGW’s new Procureware system, local businesses will find a simple and easy way to match their services to PGW’s contracting notices.

“PGW is always looking for partners to work alongside us in our mission to provide safe, reliable natural gas service to residents and businesses,” said Erica Patterson, Director, Contracts Management & Supplier Diversity at PGW. “As the current health crisis continues to impact the City, we want local businesses to be aware that PGW does have prospects available and we encourage them to participate in our vendor network.” 

Current PGW vendors and potential suppliers can visit to create a new user profile to access the procurement system to view PGW’s RFP (Request for Proposals), RFI (Request for Information) and RFQ (Request for Quotations) postings. The bidding portal is accessible through any web browser, platform or operating system. Vendors can also choose automated email communications for bid opportunities.

PGW encourages the growth of companies with certification as Minority, Women, Veteran, and Disabled-owned Business Enterprises. In addition to the opportunities PGW’s bidding system offers the City’s business community, the paperless procurement system also furthers the company’s commitment to environmental stewardship and sustainability. For more information, visit


PHILADELPHIA (July 2, 2020) –Philadelphia Gas Works’ (PGW) offices will be closed on Friday, July 3, 2020, in observance of Independence Day (July 4th). All gas leaks or any gas-related emergency should be immediately reported to PGW’s 24-hour Emergency Hotline at 215-235-1212.

PGW offices will resume normal business hours on Monday, July 6, 2020. 

PGW’s five Customer Service Centers will remain closed until further notice due to the ongoing COVID-19 pandemic.

Customers may check their bills, make bill payments or obtain other information at

PGW wishes our customers a safe and enjoyable holiday weekend. We also remind Philadelphians to continue to  help prevent the spread of COVID-19 by wearing face masks, maintaining social distance, practicing good hygiene, and following the guidance of City health officials.

PGW Offices Will Be Closed on Juneteenth, Friday, June 19, 2020

(Philadelphia, Pa. – June 17, 2020) – Philadelphia Gas Works (PGW) offices will be closed on Friday, June 19, 2020, in observance of Juneteenth. The 24-hour Emergency Hotline will remain open for emergency calls. At any time, all gas leaks or gas-related emergencies should be immediately reported by calling 215-235-1212.

All PGW offices will resume normal business hours on Monday, June 22, 2020. 

Customers may check their bills, make bill payments or obtain other information at

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Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.