As conditions evolve, we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. Read More  Hide

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PGW encourages customers to enroll in payment assistance programs and apply for available grants

PHILADELPHIA, PA (March 13, 2020) – With the evolving response to the COVID-19 pandemic we understand that our customers may experience challenges or financial hardships as a result. Effective immediately, PGW is suspending non-payment terminations until May 1, 2020. PGW also plans to waive new late payment charges.

“PGW wants to support any of its customers that may be facing additional difficulties because of the COVID-19 pandemic and connect customers with the payment arrangements, programs, grants and other resources available to stay warm without worry,” says PGW CEO Craig White. “We are committed to assisting our customers so they can maintain gas service for heating their homes and providing meals for their families.”

PGW has a variety of assistance programs in place for customers to assist with their natural gas bill. Options like ‘Payment Arrangements’ (for when customers fall behind, or are worried they might) or ‘Budget Billing’ (which sets up a consistent pay amount each month) can make all the difference.

Other programs include:

·         Crisis: A federal grant awarded to customers without gas service, or with a 10-day shutoff notice. This grant can be combined with LIHEAP.

·         Customer Assistance Referral Evaluation Program (CARES): PGW’s CARES program provides payment assistance to residential customers with special circumstances. These might include medical emergencies, unemployment or other temporary hardships.

·         Customer Responsibility Program (CRP): Allows low-income customers to cut their monthly gas bill.

·         LIHEAP (Low Income Home Energy Assistance Program): A free grant ranging from $200 - $1,000.

·         UESF (Utility Emergency Services Fund): A grant designed to pay off the balance of a customer’s unpaid utility bill and bring it to $0.

For low income customers LIHEAP funds are still available. The program closes April 10, 2020. If eligible, LIHEAP grants of up to $1,000 are available to both homeowners and renters. Customers can visit  


Our goal is always to work with customers and give them as much support as we can, in order to keep their vital natural gas service on. Whether the need is temporary or ongoing, our experienced team regularly works with customers who are in tough financial situations. We may also be able to direct customers to other services and sources of financial support, even if we don’t have a program to fit their need. People can find out more at  or by following @MyPGW on Twitter.


$70M request will reduce the overall cast iron main inventory replacement time by 14%.

(Philadelphia, Pa. – February 28, 2020) – Philadelphia Gas Works (PGW) today announced that it has filed a base rate case with the Pennsylvania Public Utility Commission (PUC).  PGW has requested an overall rate increase of $70 million per year. The requested cost will help support PGW’s ongoing and proactive Pipeline Improvement Program and operations essential to maintaining a safe, reliable and environmentally responsible natural gas system.

In the event that the full amount of the proposed rate increase requested is granted, the total bill for a residential customer using 75 thousand cubic feet (Mcf) per year would increase from $99.52 per month to $110.68 per month or by 11.2%.

“Natural gas is the cleanest, most reliable energy choice to affordably meet Philadelphia’s energy demands,” said Craig White, President and CEO of PGW. “As Philadelphia’s exclusive natural gas provider for 184 years, we understand the importance of our infrastructure and the vital role it plays in supporting the City’s economic and social impact, as well as our community’s environmental goals. We continue to invest in upgrading our infrastructure so our customers can continue to rely on us for safe, reliable natural gas service.”

Currently PGW is projecting that it will replace all cast iron main inventory in approximately 40 years. When $70 million in rate relief is factored in, the associated increases in the increased Distribution Service Improvement Charge will result in all cast iron main inventory being replaced in 34.6 years – a reduction of 14% compared to current projections. 

Despite saving millions, and cutting spending and adding millions in new revenue, the basic costs of doing business continue to rise. Utilities, like PGW, have three ways to keep the system safe, reliable and efficient:

  • Uncover new sources of revenue;
  • Cut costs and increase efficiencies; and
  • Raise rates.

Most of PGW’s residential revenue comes from home heating. Improved building and weatherization techniques, more efficient appliances and warmer weather patterns mean less revenue. This rate request will improve PGW’s ability to sustain the company’s financial well-being, continue to enhance customer service and meet the energy demands of customers while maintaining a safe, reliable natural gas delivery system.

“We recognize that many of our customers fall below the federal poverty line and lack financial stability. Since our 2018 fiscal year, we allocated $126.9 million to support those customers in need,” said White. “PGW is planning to expand access to assistance programs to more customers and offer even more flexibility, as well as the insights they need to monitor their own consumption. Along with our low-income programs this approach helps keep natural gas affordable for all.”

PGW understands the financial hardships our customers face and the company is pursuing new revenue streams to help lessen that burden. In June 2019, Philadelphia City Council approved our Passyunk Plant P3 LNG expansion project with Passyunk Energy Center. Our project partner Passyunk Energy Center LLC will market and sell LNG, opening the door for a potential new revenue stream to PGW. This revenue will be reinvested right back into PGW– helping to keep rates low.

PGW has produced LNG for approximately 50 years. In that time, the use of LNG reserves at our Passyunk and Port Richmond facilities has saved PGW customers nearly $4 billion.

PGW is requesting that the new gas rates take effect on April 28, 2020. We encourage our customers to take advantage of the variety of financial assistance programs and grants available.

For more information, on PGW’s base rate filing, please visit

Philadelphia Gas Works Cold Weather Survey Shows Decrease in Homes Entering Winter Season Without Gas Service

(Philadelphia, Pa. – Dec. 13, 2019) – On Friday, December 13, Philadelphia Gas Works (PGW) submitted its annual Cold Weather Survey to the Pennsylvania Public Utility Commission (PUC). The survey gathers data on the number of households that enter the Cold Weather Season without natural gas service. The Cold Weather Survey also allows PGW to reach out to those customers with the greatest level of need.

This year’s survey indicates that 7,318 of PGW’s approximately 475,000 residential customers do not have natural gas service, following the termination of their service during this calendar year. This year’s figure represents a 5.9 percent decrease over 2018.

“While the number of homes without gas service has decreased, PGW understands that there are many families who struggle to heat their homes or restore service,” said Denise Adamucci, Vice President of Regulatory Compliance and Customer Programs. “The Cold Weather Survey helps PGW provide those customers with information that can assist them in having service restored, and PGW engages in significant additional outreach to try to assist its customers who are struggling.”

Information provided through this survey supplements PGW’s outreach work with neighborhood organizations, first responders, churches, elected officials and community leaders. It enables PGW to better educate customers and support households attempting to secure assistance to resume and maintain natural gas service.

PGW urges low-income customers to see if they qualify for all available grants:

  • LIHEAP (Low Income Home Energy Assistance Program): A free grant ranging from $200 - $1,000. Text the word CASH to 75308 to see if you qualify.
  • Crisis: A federal grant awarded to customers without gas service, or with a 10-day shutoff notice. This grant can be combined with LIHEAP. Apply in person at a PGW office, or the Department of Human Services’ Philadelphia County Assistance Office at 1348 W. Sedgley Avenue.
  • UESF (Utility Emergency Services Fund): A grant designed to pay off the balance of a customer’s unpaid utility bill and bring it to $0.

Customers who are not low-income may be eligible for affordable payment arrangements that allow the restoration of service. Those customers should contact PGW as soon as possible at 215-235-1777.

PGW urges its customers to visit or one of the company’s customer service centers for assistance. Philadelphians can also help to support those in need of heating assistance by donating to the Utility Emergency Services Fund (UESF). All donations are tax deductible. To donate, visit the Customer Care page of for Assistance Programs & Grants.

About PGW:

Founded in 1836, The Philadelphia Gas Works (PGW) is owned by the City of Philadelphia and is the largest municipally owned gas utility in the country. It manages a distribution system of approximately 6,000 miles of gas mains and service pipes supplying approximately 500,000 customers. PGW's operations are managed by a non-profit corporation, the Philadelphia Facilities Management Corporation (PFMC). More information about the company is available at

SOCIAL MEDIA TAGS: PGW Twitter: @MyPGW ~ PGW Facebook: ~ PGW YouTube: PhillyGasWorks ~ Nextdoor:

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Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.