In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. We do not anticipate any service disruption to our customers at this time. Read More  Hide

Smell Gas? (215) 235-1212


Press Releases


Enrollment in the natural gas appliance protection plan began Sept. 8


PHILADELPHIA (Sept 9, 2020) –While helping to stop the spread of COVID-19, more Philadelphia Gas Works’ (PGW) customers are staying at home and likely relying more on their appliances. If those appliances stop working, customers who enroll now in PGW Parts & Labor Plan (PLP) will have peace of mind knowing they will be covered for unexpected and expensive repair or replacement costs.


Residential PGW customers who have natural gas house heaters, gas water heaters, gas dryers and/or split system electric central air conditioners combined with gas heating are eligible to register for the Parts & Labor Plan. The open enrollment period for PLP is underway for coverage beginning Nov. 1, 2020 through Oct. 31, 2021.


“It can be frustrating and cause financial pain when our customers incur surprise costs from a malfunctioning or broken natural gas appliance, especially now when customers are at home and depend on their appliances more than ever,” said Celia Scarlata, Conversion Programs Manager, PGW. “With an affordable PGW Parts & Labor Plan, customers will not have to be concerned with finding a contractor and facing extra costs if they need repairs.” 


By choosing the coverage plan or plans that work best for their situation, customers will enjoy the benefits of experienced, professional PGW technicians, no costs for parts or labor, reliable customer service, and fast and convenient scheduling. Service appointments can be arranged by calling 215.235.2050, Monday through Friday, between 8 a.m. and 6 p.m.


For more information on PGW’s Parts & Labor Plan, visit


PHILADELPHIA (Sept. 3, 2020) – Philadelphia Gas Works’ (PGW) offices will be closed on Monday, Sept. 7, 2020, in observance of Labor Day. All gas leaks or any gas-related emergency should be immediately reported to PGW’s 24-hour Emergency Hotline at 215-235-1212.


PGW offices will resume normal business hours on Tuesday, Sept. 8, 2020. 


Due to the ongoing COVID-19 pandemic, PGW’s five Customer Service Centers are closed until further notice. Customers may check their bills, make bill payments or obtain other information at

As the City gradually allows expanded business openings to proceed in the coming days, PGW advises its customers and employees to stay vigilant by adhering to city, state and federal health guidelines to help end the spread of coronavirus. 


PGW wishes all customers a safe and enjoyable Labor Day Weekend.


Know what to do and what supplies to gather for an emergency


PHILADELPHIA (August 31, 2020) – Throughout National Preparedness Month this September, Philadelphia Gas Works (PGW) will remind customers of the importance of having a plan in place for disasters and other emergencies.


National Preparedness Month is recognized each September to promote family and community disaster planning now and throughout the year. Amid a global health crisis, severe weather events, and economic uncertainty, the theme of this year’s National Preparedness Month is befittingly “Disasters Don’t Wait. Make Your Plan Today.”


“In 2020, we’ve experienced how drastically and quickly events can disrupt the lives of our customers and employees,” said Mark Lee, PGW’s Director of Corporate Preparedness. “With safety as our first priority, PGW is focused on preventing emergencies and being responsive if one occurs. It’s also important for individuals and families to discuss preparedness and have a safety plan in place. Disasters often come when you least expect them. Knowing what to do to keep you and your family safe can help ease stress in an emergency.”


On the website, the U.S. Department of Homeland Security (DHS) offers preparedness guidance, including instructions on building an emergency kit which should include necessities such as a flashlight, first aid kit, cell phone chargers, non-perishable food and enough water for three days. As the COVID-19 pandemic continues, it is also recommended to store extra cloth face coverings, disinfecting wipes or sprays, and hand sanitizer in an emergency kit.


Each week of National Preparedness Month focuses on specific action steps, which are:  

  • Make A Plan (September 1-5):  Know how you will communicate with family and friends before, during, and after a disaster. Also check for current Centers for Disease Control guidelines that are in effect due to COVID-19.
  • Build A Kit (September 6-12): Gather emergency supplies that can last for many days and have the kit ready for when you may need it.
  • Prepare For Disasters (September 13-19): Understand the risks in your neighborhood, check insurance coverage, and secure your home against severe weather and other hazards.
  • Teach Youth About Preparedness (September 20-26): Talk with children about what to do in an emergency and what role they can play in being prepared.


Find more information on preparing for emergencies at

Visit PGW’s website at for emergency information, tips on using natural gas service and advice on how to stay safe at home. PGW urges anyone who smells gas to immediately call 215-235-1212.

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Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.