In The News

PGW Offices Will Close on Martin Luther King Jr. Day of Service

PHILADELPHIA (January 15, 2021) – Philadelphia Gas Works (PGW) will be closed in observance of Martin Luther King Jr. Day of Service on Monday, January 18, 2021.  All gas odors or any gas-related emergency should be immediately reported to PGW’s 24-hour Emergency Hotline at 215-235-1212. PGW offices will resume normal business hours on Tuesday, January 19, 2021.

On Martin Luther King Day, PGW encourages our employees and the greater community to observe a “day on” instead of a “day off” to serve the community and celebrate and honor the legacy of Dr. Martin Luther King, Jr.

In light of the COVID-19 pandemic, PGW is encouraging employees and customers to participate in virtual service projects, where possible, in order to prevent the spread of COVID-19. To find virtual-only local volunteer opportunities, please visit https://mlkdayofservice.org/.

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PGW’s Marketplace Opens with Rebates on Smart Thermostats

Customers can receive a $70 instant rebate on Nest, Ecobee, Honeywell, or Emerson thermostats.

PHILADELPHIA (January 14, 2021) –  Philadelphia Gas Works (PGW) has opened its “Marketplace” where PGW customers can receive instant discounts on smart thermostats that can help them conserve energy, improve home comfort, and control energy costs in time for winter bills.

When visiting the PGW Marketplace, customers may select the Nest, Ecobee, Honeywell or Emerson thermostat of their choice and verify their PGW account, then $70 will be deducted from the sale price. After completing the online order, the thermostat will be shipped to customers. Smart thermostats can be controlled by a cell phone and include features like motion sensors, alerts and integration with other smart devices.  

“Smart thermostats can help our customers save energy and money by automatically performing tasks such as lowering home temperatures at night or when customers are away from home,” said Steven Jerue, Director of Customer Programs at PGW. “At this time when money is tight for many people, PGW hopes customers take advantage of this opportunity to obtain a lowered cost thermostat that will help them reduce their heating bill.”

To access the PGW Marketplace, visit www.pgworks.com.

In combination with PGW’s Marketplace, PGW offers a variety of energy cost-saving programs, including rebates and credits that incentivize customers to:

• Upgrade to eco-friendly high efficiency natural gas appliances;
• Convert to natural gas home heating; or 
• Transition to natural gas hot water heaters.

To access the PGW Marketplace go to myaccount.pgworks.com/Portal/PreLoginMarketPlace.aspx.

For information on PGW’s energy efficiency options, visit pgworks.com/customer-care/efficiency.

Customers struggling to pay their PGW bills are urged to call PGW Customer Care at 215-235-1000 or visit pgworks.com

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PGW COVID-19 Relief Grants Available for Customers

UPDATE: FUNDS NO LONGER AVAILABLE

PGW COVID Relief Grant funds have been claimed. We’re still here to help. PGW has additional programs, grants and payment arrangements, click here. For more assistance, call us at 215-235-1000. We’re available Monday – Friday, 8 a.m. – 6 p.m.

Eligible customers impacted by COVID-19 challenges may be eligible for a $300 grant.

PHILADELPHIA (January 12, 2021) – Beginning Tuesday, January 19, 2021, PGW customers who face pandemic-related financial hardships may be eligible to receive $300 for their natural gas bills under a $2 million PGW COVID-19 Relief Grant program.

Grants are limited and will be provided on a first come, first serve basis. PGW urges customers to call 215-235-1000 to verbally confirm their household’s eligibility, which is based on meeting any of the following circumstances:

• Households experiencing financial hardship related to the pandemic.
• Households in which a member is furloughed from their job or has lost work, even if there is another income-earning member in the household.
• Households with a self-employed person and/or contract employee.
• Households in which a household member is caring for someone with COVID-19.
• Households with school-aged children impacted by stay-at-home orders.

“PGW understands our customers’ financial concerns and the impact from the ongoing pandemic on the City of Philadelphia,” said Craig White, PGW President & CEO. “We sincerely hope that any of our customers behind on their natural gas bill will reach out to us right away to apply for COVID-19 relief money and also explore the other grant programs and payment programs we offer. We are here to help.”

PGW COVID-19 Relief Grant funds do not have to be repaid and no paperwork is required to apply. PGW Customers can apply immediately by calling 215-235-1000.

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