In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. Read More.  Hide


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Smell Gas? (215) 235-1212


What's New

True or False? You can get your LIHEAP Application Started by Texting

IT'S TRUE. Text messaging … it’s fast, convenient and the newest way to start your LIHEAP (Low Income Home Energy Assistance Prog...

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Heading Over the (Delaware) River or through the Woods?

Whether you’re cooking Thanksgiving dinner at home, or traveling to spend the holiday with family and friends, you can count on safe, reliable...

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A PGW Tradition: Living United through the United Way

What is your definition of a long-standing relationship? And, at what point does something become a tradition? 5 years? 25 years? How about 100 year...

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Stay Warm, Spend Less

With the crisp autumn air comes the reminder that colder weather is on its way. Here are some simple and inexpensive ways to help ward off that...

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A Simple Solution To Winter Heating Bills

The Low Income Home Energy Assistance Program (LIHEAP) opened on Monday, November 2, 2015, for Philadelphia families. What does that mean for our cu...

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Visit the PGW Archive for newsletters and special monthly announcements.

Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.