In The News

Ways to Pay Your PGW Bill

PGW offers customers a variety of ways to access and pay their bill – in-person, online, by phone or mail:

PAY WITH CASH NEAR YOU

• Take your PGW bill to any participating 7-Eleven, CVS, Dollar General or Family Dollar. Show the retailer the Pay With Cash barcode on Page 2 of your bill.
• Payment posts same day and it’s free!

PAY ONLINE AT PGWORKS.COM

• Sign up for a PGW My Account. No fee with a checking/savings account. 
• Make a one-time payment with a checking/savings account or a credit card. A convenience fee of $2.65 will be applied.

PAY BY PHONE: 215-235-1000

• Pay from your checking or savings account. A convenience fee of $2.65 will be applied.

PAY BY MAIL

• Be sure to include your account number on your check or money order to:

Philadelphia Gas Works P.O. Box 11700 Newark, NJ 07101-4700

If you or someone you know is having trouble paying their natural gas bill, we have programs to help. Visit us at PGWorks.com/HELP or call us at 215-235-1000.

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PGW Will Close in Observance of Thanksgiving Day

PGW offers cooking safety tips in time for the holiday

PHILADELPHIA (November 24, 2021) – Philadelphia Gas Works (PGW) offices will be closed in observance of Thanksgiving on Thursday, November 25, 2021. PGW’s 24-hour Emergency Hotline will remain open for emergency calls. All gas leaks or gas-related emergencies should be immediately reported by calling 215-235-1212.
 

PGW offices will resume regular business hours on Friday, November 26, 2021.

Customers who need to access account information or pay their bill can log into their PGW MyAccount or make cash payments in person at hundreds of local retailers, including CVS, Dollar General, Family Dollar, and 7- Eleven. For information, visit pgworks.com/customer-care/your-home/ways-to-pay.
 

As the kitchen serves as a common gathering area during the holidays, safety in the kitchen is important, especially during Thanksgiving when friends and family are enjoying holiday festivities. PGW recommends these Thanksgiving kitchen safety tips:

• Remain in the kitchen and be attentive when cooking food on the stove or in the oven.
• Keep children three feet away from the stove and oven.
• Be sure cords from an electric knife, coffee maker, plate warmer or mixer are not loose within reach of a child.
• Make sure smoke alarms are working. Test them by pushing the test button.
• Keep the floor clear of bags, toys, boxes and any household items.
• Roll up sleeves or wear short sleeves while cooking to avoid anything catching on fire.
• Set timers to keep track of cooking times.
• After guests leave, be sure all cooking appliances are turned off and all candles are extinguished.

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PGW Breaks Ground on New North Operations Center Featuring Innovative Green Technology

PHILADELPHIA, PA (November 17, 2021) – Philadelphia Gas Works (PGW) held a ceremonial groundbreaking today for its North Operations Center in Northeast Philadelphia. The new building will feature the latest in energy-efficient technology and state-of-the-art training facilities to enhance service for PGW’s residential and business customers.

By consolidating eight buildings into the operations center, PGW could save up to $100 million over 25 years, directly benefiting PGW customers. Additionally, the North Operations Center reduces the carbon footprint of the eight buildings it replaces by 50 percent.

Located at 5000 Summerdale Avenue near Route 1 (Roosevelt Boulevard) with access to local roads, PGW technicians can travel easily from the operations center to service calls without encountering typical traffic delays on major highways.

The North Operations Center will hold two large training rooms equipped with home appliances, piping systems, and valves where PGW field crews can simulate repairs in customers’ homes and businesses.

Among the many energy saving elements of the new building are:

• An Energy Recovery Ventilation Unit (ERVU), which uses building exhaust to heat and cool areas of the operations center.
• Thermal stratification fans for energy-efficient heating.
• Future installation of electric vehicle charging stations infrastructure.
• High efficiency, water-saving plumbing fixtures.  
• Multiple new retention basins and underground drainage systems for stormwater management. 
• LED interior and exterior lighting fixtures that use less electricity and also improve safety for surrounding properties.

“When the North Operations Center is complete, we look forward to offering improved customer service, increased energy efficiency, and significant cost savings that will positively impact our customers,” said Seth Shapiro, Chief Operating Officer at PGW. “PGW has an ambitious vision of how we’ll deliver safe, reliable natural gas service and be leaders in a clean energy future. Block by block, PGW is building a cleaner and greener Philadelphia.”

When completed in spring 2023, the North Operations Center will house approximately 40 percent of PGW’s employees.

PGW is leasing the Summerdale Avenue property from NorthPoint Development of Riverside, Mo. PGW and NorthPoint collaborated on finding a location for the North Operations Center and NorthPoint is overseeing the construction.

“NorthPoint is proud to partner with PGW on their North Operations Center project,” said RJ Agee, Director of Development for NorthPoint Development. “The team at PGW has been extremely thorough and professional and has approached every decision with operational efficiency and their customers in mind. We look forward to the longevity and growth of this partnership.”

(PHOTO COURTESY OF Daniel Fugaciu) Ceremonial groundbreaking: (L-R): RJ Agee, VP of Development, NorthPoint Development; Daniel Cassidy, VP of Technical Operations, PGW; Seth Shapiro, President & CEO, PGW; Leigh Whitaker, Chair, Philadelphia Facilities Management Corp. and Director of City Relations for the University of Pennsylvania; Derek Green, Councilmember At-Large, and Chair of the Philadelphia Gas Commission; Heather Pierce, Chief of Staff to Councilmember Cherelle Parker. ) 

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